Services · Rail and transport
Rail and transport personnel
Safety-critical personnel for stations and transport hubs: gateline assistants, customer service assistants and rail replacement bus controllers, screened to BS 7858:2019. All our rail work is station-side.
Gateline assistants
Keeping passengers moving through the gateline safely and courteously.
- Passenger guidance at the gateline
- Ticket-related help within the assigned role
- Queue management at busy times
- Working alongside the station team
- Reporting operational issues
Customer service assistants
The people passengers turn to for information and help.
- Passenger information and enquiries
- Station customer service
- Passenger-flow support
- Help during disruption
- Accessibility support within the role
- Escalation to the station or operations team
Rail replacement bus controllers
Getting passengers onto the right replacement bus when trains are not running.
- Station-side coordination of rail replacement buses
- Passenger guidance and queue management
- Boarding-point coordination
- Communication with the operator’s control and bus teams
- Reporting service changes and operational issues
Station support, security and cleaning
- Customer-facing support and passenger guidance
- Public-area upkeep and station-side cleaning
- SIA-licensed security officers for station buildings and public areas
Competence and induction
Training, site induction, access permissions and role-specific competence follow the operator’s and the site’s requirements, and are confirmed before anyone is deployed.
All our rail work is station-side.
3L is a RISQS Verified Supplier, Supplier ID 10445.
Next step
Discuss your station staffing
Tell us about the station or stations, the roles, the shift pattern and the start date. We reply within 2 working days.